Return and Refund Policies
Returns: We want you to love your purchase! If for any reason you're not completely satisfied, you can return your item within 10 days of receiving your order.
Eligibility:
- Items must be unworn, undamaged, and in their original packaging.
- Personalized or engraved items cannot be returned unless they arrive damaged or defective.
How to Return:
- Contact us at flumeandlume@gmail.com to initiate a return. Please include your order number and the reason for your return.
- We’ll provide you with a return shipping address and any additional instructions.
- Pack your item securely, and ship it back to us using a trackable shipping service for your protection.
Return Shipping Costs:
- Return shipping costs are the responsibility of the customer, except in cases where items arrived damaged or defective.
Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 to 7 business days, and the amount will be credited back to your original payment method.
Exchanges: If you would like to exchange an item for a different size or style, please contact us at flumeandlume@gmail.com. Exchanges are subject to availability.